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Return Policy


 

What is SKICKS' Return Policy? Do you offer exchanges?

SKICKS.com offers free shipping for orders and returns over $30. We want your shopping experience to be as convenient as possible. We will allow returns of unworn merchandise, in the original packaging, within 30 days of receipt of your order.

Please click here and follow the prompts for the return. After you enter your email and order number, hit next, and you will then be able to print a prepaid United States Postal Service return shipping label to use to ship the item(s) back to us.. Returns will be refunded in the original method of payment. Do not send items back through other means of shipping or we will not be able to process your return. The turnaround time to receive your credit is 1-2 weeks from the time you ship your item back to our warehouse. When your item is received your refund will be issued as long as the item(s) is in new and unworn condition.

For any items purchased or returned for 30 dollars or less, customers will be charged $4.95 for shipping. For items returned that incurred a shipping fee, the shipping fee will not be credited back and will not be refunded.

Exchanges

Unfortunately, we are unable to offer exchanges on SKICKS.com Our products are in high demand and we cannot guarantee we will have the requested size in stock by the time we receive your exchange. Therefore, please place a new order and return the item you no longer want. The refund will be issued as soon as we receive the merchandise back to our warehouse.

How do I get a return shipping label?

Please click here and follow the prompts for the return, and print your prepaid United States Postal Service return shipping label to use to ship the item(s) back to us.

What is the turnaround time for returns?

The turnaround time to receive your credit is 1-2 weeks from the time you ship your item back to our warehouse. When your item is received your refund will be issued as long as the item(s) is new and unworn condition.

Can I exchange an item for another size, style or color?

Unfortunately, we only offer returns because due to our products being in such high demand we cannot guarantee the size/style/color you are requesting will be in stock if we wait to receive your order back to our warehouse. Therefore, we recommend that you please return your item and place a new order for the size/color you would like to receive. Once we receive your original order back at our warehouse we will refund your credit card the full amount as long as the merchandise is in new and unworn condition.

What is SKICKS.com’s policy on damaged/defective items?

We stand behind all of our footwear. If you happen to receive a damaged or defective items, please notify us immediately via email info@skicks.com.

How do I return an item I received as a gift?

All items must be returned by the purchaser. They will receive the credit on their credit card used to purchase the item.